globet's Privacy Policy

1. Introduction

globet ("we", "our", or "platform") is a secure and reliable online casino and betting platform serving players in Bangladesh. This Privacy Policy ("Policy") describes our commitment and practices regarding the collection, processing, storage, and protection of personal information of users of our website globet.cam.

By using our services, you agree to the terms described in this privacy policy. This policy works as a supplement to our Terms and Conditions. If you disagree with any part of this policy, please refrain from using our services.

globet places the highest importance on user privacy. We use industry-standard SSL encryption and modern security technologies to keep your personal information secure. In this policy, "personal information" refers to any information that can directly or indirectly identify you.

2. What Information We Collect

globet may collect the following types of information to operate its services effectively and provide users with the best experience:

2.1 Registration and Account Information

When you create an account or log in to globet, we collect:

• Full name and username
• Email address
• Date of birth (for age verification — users under 21 cannot register)
• Mobile number
• Residential address
• Password (stored in encrypted form — never readable in plain text)

2.2 Identity Verification Information

To ensure secure transactions and prevent fraud, we may collect:

• National ID (NID) or passport number
• Photo of government-issued ID (when required)
• Proof of residence documents (utility bill or bank statement)

2.3 Financial Information

To process deposits and withdrawals, we collect:

• bKash, Nagad, or Rocket account number
• Bank account details (where applicable)
• Transaction history and amounts

We never store your full bank card number or PIN. All financial information is secured through SSL encryption.

2.4 Usage Information

The following may be collected automatically while using the site:

• IP address and device identifier
• Browser type and version
• Pages visited and click patterns
• Session duration and login times
• Game history and preferences
• Referral source (where you came from before visiting the site)

3. Purpose of Data Use

globet uses collected information only for legitimate business purposes. Below is a detailed description of the reasons we use your information:

• Account management: Verifying your registration, keeping your account active, and ensuring login security.
• Transaction processing: Completing your deposit and withdrawal requests quickly and securely.
• Customer support: Providing 24/7 live chat and email assistance and resolving complaints.
• Security and fraud prevention: Detecting unauthorized access, multiple accounts, and suspicious activity.
• Responsible gaming: Monitoring the risk of gambling-related issues and providing support when needed.
• Platform improvement: Continuously improving service quality by analyzing usage patterns.
• Legitimate communications: Sending relevant updates, promotional offers, and important notices (with your consent).
• Age verification: Ensuring that only users aged 21 or above are using our services.

We never sell your information or use it for unnecessary commercial purposes.

4. Sharing Information with Third Parties

globet does not sell your personal information to third parties. However, information may be shared in certain specific situations necessary for operating the service:

4.1 Service Provider Partners

We work with trusted third-party technology partners who assist with the technical infrastructure, payment processing, and gaming software of our platform — such as Pragmatic Play, Spribe, and other game developers. These partners receive only the information needed to perform specific tasks and are bound to comply with our privacy policy.

4.2 Payment Processors

Relevant financial information is shared with the applicable payment gateways to complete transactions via bKash, Nagad, Rocket, and bank transfers. This information is used only to verify transactions.

4.3 Legal Obligations

We may disclose information if required to do so by court order, a lawful request from investigating authorities, or applicable law. Such disclosure is limited to what is legally required.

4.4 Fraud Prevention

Information necessary to prevent fraud, money laundering, or other illegal activities may be shared with relevant authorities or industry risk management networks.

5. Cookies and Tracking Technologies

The globet website uses cookies and similar tracking technologies to improve your browsing experience. Cookies are small text files stored on your device.

5.1 Types of Cookies We Use

• Essential cookies: These cookies are necessary to maintain login sessions, store security tokens, and ensure the basic functionality of the platform.
• Functional cookies: To remember your language preferences, game settings, and account preferences.
• Analytical cookies: To understand site usage patterns and improve the service. Data from these cookies is analyzed in anonymous form.

5.2 Cookie Controls

You can disable or delete cookies from your browser settings. However, disabling essential cookies may cause some important site features to not work properly, particularly login-related functions.

6. Data Storage and Security

globet is committed to keeping your personal information secure. We protect your information by following the highest industry security standards.

6.1 Security Measures

• SSL encryption: All data transfers are encrypted using TLS/SSL technology.
• Password hashing: Your password is secured with a strong hashing algorithm — we can never view or read your password directly.
• Access controls: Only authorized personnel are granted limited access to the information they need.
• Regular security audits: Our systems undergo regular security testing.
• Data backups: Regular backups are maintained to prevent data loss or damage.

6.2 Data Retention Period

We retain your information for as long as your account is active or as needed to provide the service. After an account is closed, certain information may be kept for a defined period to meet legal obligations or legitimate business requirements, after which it is securely deleted.

6.3 Response to a Data Breach

If a security breach occurs and your information is at risk, we will notify you by email as quickly as possible and take the necessary steps to resolve the issue.

7. Your Rights

As a globet user, you have the following rights regarding your personal information:

• Right to access: You can request at any time to find out what information we hold about you.
• Right to correction: If any information in your account is incorrect or incomplete, you can contact our support team to have it corrected.
• Right to deletion: In certain circumstances you may request that your personal information be deleted. However, some information may need to be retained due to legal or regulatory obligations.
• Right to object to processing: You may object to certain uses such as marketing communications or profiling.
• Right to data portability: You may request your information in a structured, machine-readable format.
• Right to withdraw consent: You may withdraw your consent for any consent-based processing at any time.

To exercise these rights, contact us directly at [email protected]. We will process your request as quickly as possible after proper verification.

8. Privacy of Minors

globet is strictly for users aged 21 and above only. We do not knowingly collect or process personal information of anyone under the age of 21.

We prevent minors from accessing the platform by verifying date of birth at registration. If we are informed that a minor has provided information on our platform, we will promptly close that account and delete the associated information.

If a parent or legal guardian believes their child has provided information on our platform, please contact [email protected] immediately.

9. Changes to the Privacy Policy

globet may update this privacy policy from time to time. The policy may change due to changes in the service, new legal requirements, or improvements to our data practices.

For significant changes, we will notify you in the following ways:

• A notice will be sent to your registered email address.
• An update notice will be clearly displayed on the website.
• The "Last Updated" date at the top of the page will be changed.

Continuing to use our services after a policy update will be taken as your agreement to the updated policy. We recommend you review this page regularly.

10. Contact and Complaints

If you have any questions, concerns, or complaints about this privacy policy, or if you have any requests regarding your personal information, you can contact us:

• Email: [email protected]
• Live Chat: Available 24/7 in English through the website.

We are committed to processing all privacy-related requests as quickly as possible and are able to provide full support.

To learn more about responsible gaming, visit our Responsible Gaming page. To understand the complete rules of our service, read our Terms and Conditions.